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1. The first-design refund promise

You may request a full refund of the one-time website build payment if you cancel either (a) before Veltar delivers the initial homepage design concept, or (b) within 7 calendar days after the first concept is delivered, provided you have not approved the concept or authorized Veltar to proceed with the remaining website build.

You do not need to give a reason. Tell us you want to cancel through the form below. Veltar will stop the work and refund the build payment in full when this window applies. Approval of the design or your instruction to proceed with full production ends this first-design refund window, even if seven days have not elapsed.

2. If you change your mind after approving the design

You can still cancel. We only keep the portion of the build payment for work that has been completed. The price is divided between these three stages:

A stage is complete when Veltar has finished the work and made it available for review. The final stage is complete when the agreed website has launched, or is ready to launch but is waiting for access or approval from the customer. Payment for unfinished stages is refunded. No cancellation penalty is added.

For example, if only the initial design stage is complete and approved, 70% of the build fee remains refundable. Your signed proposal may list special services separately; those services cannot be charged without your prior approval.

3. If Veltar cannot deliver the agreed work

If Veltar determines that it cannot provide the agreed core website build, Veltar will refund the full one-time build payment. If a claimed existing-site discount cannot be verified before work begins, you may choose the normal package rate or receive a full build-fee refund rather than proceed.

4. Monthly website management

Management begins only after website launch and is billed separately, month to month. You can cancel management at any time, without an early termination penalty. Cancellation stops future monthly renewals after the current paid period. Any complete future months paid in advance are refunded. A month already in progress is ordinarily nonrefundable for services provided during that month; if Veltar cannot provide the paid management service, we refund the portion of that month for which it was not provided.

Ending management does not transfer ownership of third-party licensed software or waive outstanding charges for separately authorized services. Your domain and the content you supplied remain yours.

5. How to request a refund

Use the secure request form below or email hello@veltar.net. Include the email address used for your purchase or agreement and your reference if available. You may request a refund without submitting a complaint or explaining why. You will receive a reference number; Veltar reviews eligibility and contacts you directly.

When approved, we will initiate the refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to post it. The website does not issue automatic refunds when this form is submitted.

6. Other terms and your rights

This policy covers the Veltar website build and monthly management package, not unrelated Veltar services unless their offer expressly adopts it. Separately quoted third-party fees or services require approval before any charge and are governed by their disclosed terms. Nothing here limits rights or remedies that applicable law does not allow us to exclude. Specific terms in a later signed agreement may add protections but will not silently remove this refund promise for a purchase already made under it.